1. ACCEPTANCE OF THESE TERMS

These Terms and Conditions (“Terms”) govern your access to and use of the AVA PH website and related online properties operated by AVA PH OPC (“AVA PH,” “we,” “us,” or “our”).

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of the Website.

These Terms govern general Website use. They do not replace a separate written agreement governing services provided by AVA PH to a client.

2. DEFINITIONS

“Website” means the AVA PH website, webpages, landing pages, forms, and related online properties governed by these Terms.

“Content” means text, graphics, images, photographs, videos, designs, logos, icons, documents, information, and other materials made available through the Website.

“Services” means the virtual assistance, phone agent and appointment setting, administrative support, digital marketing support, lead generation, CRM management, and other business support services offered by AVA PH.

“User,” “you,” or “your” means any person accessing or using the Website.

“Client” means a business or organization that enters into a separate service agreement with AVA PH.

3. ABOUT AVA PH

AVA PH OPC is a Philippine-based business support and outsourcing company serving clients internationally.

Our services may include:

• General Virtual Assistance

• Phone Agents / Appointment Setters

• Administrative Support

• Digital Marketing Support

• Lead Generation

• CRM Management

• Other related business support services

The specific services, scope, pricing, staffing, deliverables, and obligations applicable to a Client are determined by the applicable proposal, statement of work, service agreement, or other written contract.

4. WEBSITE USE

You may use the Website for lawful purposes and in accordance with these Terms.

You agree not to:

• Use the Website for unlawful, fraudulent, or abusive purposes

• Attempt to gain unauthorized access to systems or accounts

• Interfere with Website security or operation

• Introduce viruses, malware, malicious code, or harmful software

• Scrape, copy, harvest, or systematically extract Website information without authorization

• Impersonate another person or organization

• Misrepresent your relationship with AVA PH

• Use Website Content to infringe intellectual property or other rights

• Attempt to disrupt Website availability

• Use automated methods in a manner that creates unreasonable load or interference

• Use the Website in violation of applicable law

AVA PH may restrict or terminate access where it reasonably believes these Terms have been violated.

5. WEBSITE INFORMATION

We make reasonable efforts to provide accurate and useful information.

However, Website information may contain errors, omissions, outdated information, or changes.

AVA PH does not guarantee that Website Content is always:

• Accurate

• Complete

• Current

• Error-free

• Uninterrupted

• Available

• Suitable for a particular purpose

Information on the Website is provided for general informational and business purposes.

6. SERVICE INFORMATION

Descriptions of Services on the Website are general descriptions and do not constitute a binding offer or guarantee of availability.

Actual services may differ depending on a Client's needs, scope, staffing requirements, technology, schedule, and agreement with AVA PH.

AVA PH reserves the right to modify, add, discontinue, or change Services at any time.

7. INQUIRIES AND CONSULTATIONS

Submitting a contact form, inquiry, consultation request, or other Website form does not automatically create a client relationship, agency relationship, partnership, employment relationship, or service contract.

AVA PH may review submitted information and determine whether it is appropriate and able to provide the requested Services.

A client relationship begins only when the parties enter into an applicable written agreement or otherwise establish a binding engagement.

8. PRICING AND AVAILABILITY

Pricing, packages, staffing availability, service descriptions, timelines, promotions, and other commercial information may change without notice.

A quotation, proposal, or service agreement provided directly to a prospective Client may contain terms that differ from Website information.

Where a separate written agreement applies, that agreement governs the applicable engagement.

9. INTELLECTUAL PROPERTY
Unless otherwise stated, the Website and its Content are owned by, licensed to, or otherwise controlled by AVA PH.

This includes, without limitation:

• AVA PH name and branding

• Logos and marks

• Text

• Graphics

• Images

• Photographs

• Videos

• Designs

• Templates

• Icons

• Documents

• Website layouts

• Original materials

You may access and view Website Content for legitimate personal or business evaluation purposes.

You may not reproduce, republish, modify, distribute, sell, license, create derivative works from, publicly display, or commercially exploit AVA PH Content without prior written permission, except where permitted by applicable law.

10. TRADEMARKS AND BRANDING

AVA PH names, logos, slogans, trademarks, service marks, and other branding elements may not be used without prior written permission, except where permitted by law.

Third-party names, logos, and marks appearing on the Website remain the property of their respective owners.

11. USER-SUBMITTED INFORMATION

If you submit information, comments, files, documents, or other materials through the Website, you represent that:

• You have the right or authorization to submit the information

• The information is not knowingly false or misleading

• The submission does not unlawfully infringe another party's rights

• The submission does not contain malicious software

• Your submission complies with applicable law

Personal information submitted through the Website is handled in accordance with our Privacy Policy.

12. CONFIDENTIAL INFORMATION

Information submitted through a general Website form should not be assumed to be confidential unless AVA PH expressly agrees otherwise in writing.

If confidential information is required for an engagement, the parties may enter into a separate confidentiality or non-disclosure agreement.

13. THIRD-PARTY LINKS AND SERVICES

The Website may contain links to third-party websites, platforms, applications, or services.

These links may be provided for convenience or informational purposes.

AVA PH does not control and is not responsible for the content, security, availability, privacy practices, or terms of third-party services.

A link does not necessarily constitute endorsement or affiliation.

14. WEBSITE AVAILABILITY AND MODIFICATIONS

AVA PH may modify, suspend, restrict, or discontinue any part of the Website at any time.

We may perform maintenance, updates, security improvements, or other changes without prior notice.

We do not guarantee uninterrupted or error-free Website availability.

15. SECURITY

You agree not to attempt to bypass, disable, interfere with, or compromise security controls associated with the Website.

You are responsible for maintaining the security of any credentials or accounts you may receive from AVA PH.

You should notify AVA PH promptly if you believe that your account or credentials have been compromised.

16. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ITS CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

AVA PH DISCLAIMS WARRANTIES, REPRESENTATIONS, AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, OR ERROR-FREE OPERATION.

AVA PH DOES NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, FREE OF HARMFUL COMPONENTS, OR COMPLETELY ACCURATE OR CURRENT.

17. NO GUARANTEE OF BUSINESS RESULTS

Information regarding services, capabilities, examples, testimonials, experiences, or potential outcomes does not constitute a guarantee of business results.

Actual results may vary based on factors including industry, market conditions, offer, pricing, sales processes, internal operations, customer demand, implementation, and other circumstances.

18. PROFESSIONAL ADVICE DISCLAIMER

Website information is general business information and is not legal, financial, accounting, tax, medical, investment, or other professional advice.

You should seek qualified professional advice where appropriate.

19. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AVA PH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, CONTRACTORS, SERVICE PROVIDERS, AND AFFILIATES SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF OR INABILITY TO USE THE WEBSITE.

This may include loss of profits, revenue, data, goodwill, business opportunities, or business interruption.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless AVA PH and its officers, directors, employees, representatives, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms

• Your unlawful use of the Website

• Your infringement of third-party rights

• Your unauthorized submission or use of information

• Your misuse of the Website

• Your intentional misconduct or unlawful activity

21. PRIVACY

Your use of the Website is also subject to the AVA PH Privacy Policy.

The Privacy Policy explains how AVA PH collects, uses, shares, retains, and protects personal information.

22. FORCE MAJEURE

AVA PH shall not be responsible for delay, interruption, or failure caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, severe weather, epidemic or pandemic events, war, terrorism, civil unrest, government action, labor disruptions, telecommunications failures, internet outages, cybersecurity incidents, utility failures, or failures of third-party providers.

23. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without prejudice to mandatory rights or protections that may apply to you under the laws of your jurisdiction.

24. DISPUTE RESOLUTION

If a dispute arises regarding these Terms, the parties should first attempt in good faith to resolve the matter through direct communication.

Nothing in this section prevents a party from exercising rights or seeking remedies that cannot legally be waived or from pursuing urgent legal relief where appropriate.

Any dispute not resolved amicably shall be subject to the jurisdiction of the appropriate courts of the Philippines, unless a separate written agreement between AVA PH and a Client provides otherwise or applicable law requires a different forum.

25. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the maximum extent permitted by law.

26. WAIVER

Failure by AVA PH to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

Any waiver must be made in writing by an authorized representative of AVA PH.

27. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without prior written consent from AVA PH where such consent is required.

AVA PH may assign or transfer its rights and obligations in connection with a corporate restructuring, merger, acquisition, sale of assets, or similar transaction, subject to applicable law.

28. ENTIRE AGREEMENT

These Terms and the Privacy Policy constitute the general terms governing use of the Website.

They do not replace or override a separate written service agreement, proposal, statement of work, master service agreement, data processing agreement, or other contract between AVA PH and a Client.

Where a separate written agreement applies, that agreement governs the applicable client relationship to the extent of any inconsistency.

29. CHANGES TO THESE TERMS

AVA PH may update these Terms from time to time.

Updated Terms will be posted on the Website with a revised Last Updated date.

Where appropriate, we may provide additional notice of material changes.

Your continued use of the Website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

30. CONTACT US

For questions regarding these Terms and Conditions, please contact:

AVA PH OPC

Email: [email protected] 

Phone: +1 727-705-3533 

Business Address: TRADITION HOMES, TRECE MARTIRES CITY, CAVITE, 4109, PH 

Website: avaph.com