1. INTRODUCTION

AVA PH OPC (“AVA PH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information entrusted to us.

AVA PH is a company based in the Philippines that provides virtual assistance, business support, appointment setting, administrative support, digital marketing support, lead generation, CRM management, and related outsourcing services to clients internationally.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit or use our website, submit an inquiry or form, communicate with us, request information, or otherwise interact with our online presence and related services.

This Privacy Policy is intended to apply to individuals globally, subject to the privacy and data protection laws that apply to the relevant processing activity and jurisdiction.

2. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to personal information collected through our website, contact and lead-generation forms, online communications, marketing activities, consultations, and other activities that directly link to or reference this Privacy Policy.

This Privacy Policy generally does not govern personal information that AVA PH processes solely on behalf of a client in providing contracted services. Such processing may be governed by a separate client agreement, data processing agreement, confidentiality agreement, or other applicable contractual terms.

Where AVA PH processes personal information on behalf of a client, the client may remain responsible for determining the purposes and means of that processing, while AVA PH acts according to the client's documented instructions and applicable law.

3. INTERPRETATION AND DEFINITIONS

“Personal Information” or “Personal Data” means information that relates to an identified or identifiable individual, or information otherwise considered personal information under applicable law.

“Website” means the AVA PH website and any webpages, landing pages, forms, or related online properties that link to this Privacy Policy.

“Service” means the business support and outsourcing services provided by AVA PH.

“Service Provider” means a third party that processes information on our behalf or provides technology, infrastructure, communication, analytics, marketing, hosting, CRM, security, or other services to us.

“Data Subject” means the individual to whom personal information relates.

“Client” means a business or organization that engages AVA PH for services.

“Applicable Data Protection Laws” means privacy and data protection laws and regulations applicable to AVA PH's processing activities, including applicable Philippine privacy laws and, where applicable, laws of other jurisdictions.

4. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with AVA PH.

4.1 Information You Provide

We may collect information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone or mobile number

• Company or organization name

• Job title or position

• Business address

• Country or general location

• Website or social media information

• Services or solutions of interest

• Business needs or requirements

• Information contained in inquiries, messages, or consultation requests

• Marketing communication preferences

• Other information you choose to provide

4.2 Professional and Business Information

If you interact with us in a professional or business capacity, we may collect information relating to your role, organization, industry, business requirements, and potential service engagement.

4.3 Communications Information

We may collect information contained in communications between you and AVA PH, including emails, contact forms, consultation requests, messages, and other correspondence.

4.4 Information About Others

If you provide personal information relating to another individual, you should ensure that you have appropriate authorization or a lawful basis to provide that information.

4.5 Information From Third-Party Sources

Where permitted by applicable law, we may receive information from publicly available sources, professional contacts, business partners, social media platforms, marketing providers, referral sources, or other third parties.

5. AUTOMATICALLY COLLECTED INFORMATION

When you visit or interact with our Website, we and our service providers may automatically collect certain technical and usage information, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Language settings

• Pages viewed

• Date and time of visits

• Time spent on pages

• Referring webpages

• Website interaction data

• General location information derived from IP address

• Diagnostic, performance, and security information

The information collected depends on the technologies and services implemented on the Website.

6. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels, web beacons, tags, scripts, and similar technologies to operate and improve our Website and understand how visitors interact with it.

These technologies may be used for:

• Essential website functionality

• Security and fraud prevention

• Remembering preferences

• Analytics and performance measurement

• Conversion tracking

• Marketing and advertising

• Understanding campaign performance

• Improving user experience

Cookies may be session-based or persistent.

You can generally manage cookies through your browser settings. Where required by applicable law, we will provide appropriate notice and/or obtain consent for applicable non-essential tracking technologies.

If we use third-party analytics or advertising technologies, those providers may independently process information according to their own privacy policies.

7. HOW WE USE PERSONAL INFORMATION

We may use personal information for lawful and legitimate business purposes, including:

• Responding to inquiries and requests

• Providing information about our services

• Scheduling consultations or appointments

• Evaluating prospective client relationships

• Preparing proposals and service-related communications

• Providing and managing services

• Managing client and prospect relationships

• Operating, maintaining, and improving our Website

• Managing CRM and lead records

• Following up on inquiries

• Sending administrative communications

• Sending marketing communications where permitted

• Measuring and improving marketing campaigns

• Conducting analytics and reporting

• Preventing fraud, abuse, and unauthorized activity

• Protecting our systems and information

• Complying with legal and regulatory obligations

• Establishing, exercising, or defending legal rights

• Supporting business continuity and corporate transactions

• Creating aggregated, de-identified, or anonymized information where permitted

• Other purposes disclosed at the time information is collected

8. LAWFUL BASIS FOR PROCESSING

Depending on the circumstances and applicable law, AVA PH may process personal information based on:

• Consent

• The necessity of processing to respond to a request or perform a contract

• Compliance with a legal obligation

• Legitimate interests, where permitted

• Protection of vital interests, where applicable

• Other lawful grounds recognized by applicable data protection laws

Where processing is based on consent, you may withdraw your consent, subject to applicable law and legitimate reasons for continued processing.

9. LEAD GENERATION, CRM, AND FOLLOW-UP

If you submit a form, request a consultation, contact AVA PH, or otherwise provide information as a prospective client, we may store your information in our CRM or other business systems.

We may use this information to:

• Respond to your inquiry

• Qualify and manage leads

• Assign or route inquiries

• Schedule appointments

• Send follow-up communications

• Track the status of business opportunities

• Prepare proposals

• Maintain business records

• Improve sales and marketing processes

Automated communications may be used where appropriate and lawful.

10. MARKETING COMMUNICATIONS

Where permitted by applicable law, AVA PH may send marketing communications about our services, resources, events, offers, or related business information.

You may opt out of promotional communications by following the unsubscribe instructions provided in an email or by contacting us.

For text messages, where applicable, you may opt out by following the instructions included in the communication, such as replying STOP where supported.

You may continue to receive transactional, administrative, security, or service-related communications where necessary.

11. HOW WE SHARE PERSONAL INFORMATION

AVA PH does not sell personal information.

We may disclose personal information where reasonably necessary and lawful to:

11.1 Service Providers

We may share information with service providers that support our business, including providers of:

• Website hosting

• CRM and lead management

• Email delivery

• SMS or messaging

• Appointment scheduling

• Analytics

• Advertising

• Marketing

• Cloud storage

• Information technology

• Cybersecurity

• Customer support

• Professional services

11.2 Business Partners

We may share information with business partners where necessary for a legitimate business purpose, where disclosed to you, or where you have provided appropriate consent.

11.3 Professional Advisors

We may disclose information to lawyers, accountants, auditors, insurers, consultants, and other professional advisors where reasonably necessary.

11.4 Legal and Regulatory Authorities

We may disclose information when required or permitted by law, legal process, court order, governmental request, or where reasonably necessary to protect rights, safety, property, or legal interests.

11.5 Business Transfers

Personal information may be transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar transaction, subject to applicable law.

11.6 With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide appropriate consent.

12. THIRD-PARTY PLATFORMS AND SERVICES

Our Website and business operations may use third-party platforms and services. Depending on our technology stack, these may include CRM, website, analytics, advertising, communication, scheduling, payment, cloud storage, and other providers.

Third-party providers may process information according to their own privacy policies and contractual arrangements.

AVA PH does not control the privacy practices of independent third parties and encourages you to review their applicable privacy notices.

13. INTERNATIONAL DATA TRANSFERS

Because AVA PH serves clients internationally and may use service providers located in different countries, personal information may be transferred to, stored in, or processed from countries outside the country where you reside.

Where applicable, AVA PH will take reasonable measures to ensure that international transfers are conducted with appropriate safeguards and in accordance with Applicable Data Protection Laws.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services

• Manage business relationships

• Respond to inquiries

• Maintain appropriate business records

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes

• Establish or defend legal claims

• Protect our systems and business

Retention periods may vary depending on the nature of the information, purpose of processing, sensitivity of the information, legal requirements, and operational needs.

When information is no longer required, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements and backup limitations.

15. DATA SECURITY

AVA PH uses reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no internet transmission, electronic system, or storage method can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of personal information.

16. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Be informed about processing

• Request access to personal information

• Request correction or rectification

• Object to certain processing

• Request deletion or blocking where legally applicable

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Restrict certain processing where applicable

• Lodge a complaint with a competent privacy or data protection authority

• Seek remedies available under applicable law

The availability and scope of these rights may vary by jurisdiction.

17. HOW TO EXERCISE YOUR RIGHTS

To submit a privacy request or concern, contact us using the information in the Contact Us section below.

We may need to verify your identity before processing certain requests.

We will respond to valid requests within the period required by applicable law.

18. CLIENT DATA AND DATA PROCESSING

When AVA PH processes personal information on behalf of a client as part of contracted services, the applicable client agreement and/or Data Processing Agreement may govern that processing.

Clients are responsible for ensuring that they have an appropriate lawful basis and necessary permissions to provide personal information to AVA PH for processing.

AVA PH will process client data according to applicable contractual instructions, agreed service requirements, and Applicable Data Protection Laws.

19. CHILDREN'S PRIVACY

Our Website and services are primarily intended for businesses, professionals, and adults.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

20. THIRD-PARTY WEBSITES

Our Website may contain links to third-party websites, social media platforms, applications, or services.

These third parties operate independently and may have their own privacy policies and terms.

AVA PH is not responsible for the privacy practices, content, security, or availability of third-party websites.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy practices.

When we make material changes, we may update the Last Updated date and provide additional notice where appropriate.

Your continued use of the Website after an updated Privacy Policy becomes effective will be subject to the revised policy to the extent permitted by applicable law.

22. CONTACT US

For privacy questions, requests, or concerns, please contact:

AVA PH OPC

Email: [email protected] 

Phone: +1 727-705-3533 

Business Address: TRADITION HOMES, TRECE MARTIRES CITY, CAVITE, 4109, PH 

Website: avaph.com